Support Center

HOW CAN
WE HELP?

Find answers to common questions, learn how the app works, or reach out directly.

✉️

Email support

Write to us and we'll respond within one business day.

mshelp@magic-spot.com
🌐

Web app

Use MagicSpot directly in any browser at magic-spot.com.

magic-spot.com →
📱

iPhone app

The MagicSpot iPhone app is coming soon to the App Store. For now, use the web app at magic-spot.com from any browser.

Coming soon

How to use

GETTING STARTED

01
📝

Create your account

Open MagicSpot and tap Sign Up. Enter your name and email address, choose a password, and agree to the Terms. Tap Create Account.

02
🗺️

Read the live map

Green dots are available parking spots. Red dots are occupied. The counter in the top-right shows the current tally for your view.

03
🔴

Filter the map

Tap the green Available badge to show only open spots. Tap the red Occupied badge to show only taken ones. Tap again to clear the filter.

04
🧭

Navigate to a spot

Tap any dot on the map. A card pops up showing the spot's status and when it was last checked. Tap Navigate to Spot for directions.

05
🔔

Set up alerts

Tap the blue bell icon in the top-right to configure push notifications for your area. You'll be alerted when spots open up nearby.

06
🔄

Refresh the map

Tap the circular refresh icon next to the bell to pull the latest spot data. The timestamp updates to confirm the refresh time.

App guide

FEATURE
WALKTHROUGH

LIVE MAP &
SPOT COUNTER

The main screen shows a live street map with colored dots on every tracked parking spot. A counter card in the top-right always shows the current available and occupied totals.

  • ●Green dot = available spot, confirmed open by a recent report
  • ●Red dot = occupied spot
  • ↻The Last Update timestamp shows when the data was last refreshed
Live map with available and occupied spots

AVAILABLE /
OCCUPIED FILTER

Tapping either badge in the counter card filters the map in real time:

  • 1Tap Available: 26 → map shows only green (open) spots
  • 2Tap Occupied: 18 → map shows only red (taken) spots
  • 3Tap the active badge again to return to the full view

This is especially useful on dense blocks with many dots — filter to green only and you immediately see every open space without the clutter.

Map filtered to available spots only

SPOT DETAIL &
NAVIGATE

Tap any dot on the map to open the spot detail card at the bottom of the screen.

  • 1The card shows Available or Occupied status with color coding
  • 2The checked N hrs ago line tells you how fresh the report is
  • 3Tap Navigate to Spot to get turn-by-turn directions to that exact space
  • ✕Tap the × to dismiss the card and return to the map
Spot detail popup with Navigate button

FAQ

COMMON
QUESTIONS

MagicSpot is a real-time street parking app for New York City. It shows you available and occupied parking spots on a live map, lets you filter to only what you need, and lets you navigate directly to an open space.
Yes — completely free. No subscription, no in-app purchases, no ads. Both the iPhone app and the web app at magic-spot.com are free.
Open the app and tap Sign Up. Enter your full name, email address, and a password (min 8 characters, must include uppercase, lowercase, and a number). Check the Terms and Privacy Policy box and tap Create Account.
Green dots mark spots that have been reported as available. Red dots mark spots reported as occupied. The counter in the top-right shows the total number of each in your current map view.
Tap the green Available badge to show only open spots on the map — all red dots disappear. Tap the red Occupied badge to show only taken spots. Tap the active badge again to return to the full view with all spots visible.
Tap any dot on the map. A card slides up at the bottom showing the spot status and when it was last checked. Tap Navigate to Spot and MagicSpot hands off to Apple Maps (or your default maps app) with turn-by-turn directions to that exact location.
Tap the blue bell icon in the top-right to set up area alerts. When a spot becomes available in your configured area, MagicSpot sends a push notification to your iPhone immediately. Make sure notifications are enabled for MagicSpot in iPhone Settings.
Tap the circular refresh icon in the top-right (next to the bell). The Last Update timestamp at the top of the map will update to confirm the refresh. You can also pull down on the map to trigger a refresh on some devices.
Tap your account icon in the top-left of the map, then tap My Account. You'll see the option to Delete Account. This permanently removes your account and all associated data. You can also email mshelp@magic-spot.com to request deletion.
Yes. The full web app is available at magic-spot.com and works in any modern browser on iPhone, Android, or desktop. Your account is the same across both.
MagicSpot collects your name and email for account creation and your approximate location when you use the live map. We never sell your data to third parties. See our Privacy Policy for full details.

Troubleshooting

FIX COMMON
ISSUES

Notifications

Not receiving alerts

Enable push notifications for MagicSpot:

  1. Open iPhone Settings
  2. Scroll to MagicSpot
  3. Tap Notifications
  4. Enable "Allow Notifications"
Location

Map not centered on my location

MagicSpot needs location access to center the map:

  1. Open iPhone Settings
  2. Scroll to MagicSpot
  3. Tap Location
  4. Select "While Using the App"
Login

Forgot my password

Tap Sign In on the login screen, then tap Forgot password? Enter your email and follow the reset link sent to your inbox.

Map

Spots not updating / map stuck

  • Tap the refresh icon in the top-right
  • Check your internet connection
  • Close and reopen the app
  • Make sure you're on the latest version
Performance

App is slow or crashing

  • Update to the latest version in the App Store
  • Close all other apps and reopen MagicSpot
  • Restart your iPhone
  • Delete and reinstall if the issue persists
Account

Need to change my email

Email mshelp@magic-spot.com with your current and new email address and we'll update your account manually.

STILL NEED
HELP?

Send us an email and we'll get back to you within one business day.

Response time: within 1 business day  ·  mshelp@magic-spot.com